TERMS AND CONDITIONS
“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
·‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
DELIVERY AND RETURN POLICY
We are accepting orders and deliveries in the United Arab Emirates.
Our standard charges
Dubai : Free
Sharjah : AED 25/kg
Abu Dhabi : AED 35/kg
Ras Al Khaimah : AED 25/kg
Umm Al Quwain : AED 25/kg
Fujairah : AED 40/kg
Deliveries, if not paid online using credit cards, will be cash on delivery.
For online and over the phone orders, delivery will take 2-3 days. The delivery person may ask you to sign a delivery note and will hand you an original invoice and receipts upon payment collection.
Please check the condition of the parcel before signing. In case that it’s damaged or tampered, you can reject the package.
You can track your orders by clicking “My Account”, log in and check your package status.
If you wish to send your order to a different address, please make sure to indicate the delivery address in case different from your registered address.
We don’t deliver to PO Boxes.
We are not yet accepting international orders. We will inform you through our website/s once international orders/deliveries are accepted.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
For damaged, tampered, expired or wrongly delivered goods: You are requested to contact asap through phone or email so we can arrange for the replacement of goods or refund the value of the goods. We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
For cash purchases, you can get your refund straight away. You can call or email us with the invoice details to request for refund or visit our branches. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.